Frequently asked questions

patimove is a mobile app that takes your pet safely to pet hotels, veterinary clinics and groomers. Transport is carried out by independent drivers with vehicles suited to carrying pets; you create a request in the app and follow the journey live.

Three main needs: pet hotels/boarding, veterinary clinics and grooming. You choose the service and the business you want to travel to in the app.

Our network grows together with partner businesses and approved drivers. When you open the app you will see whether the service is available at your location. If we are not in your city yet, write to us — it helps us prioritise.

The app is getting ready for release. App Store and Google Play links will be announced on this site once they are live. You can already create your account here; the same account works in the app.

Six steps in short: pick the service and the business, enter your pet details and the transport details, get your request confirmed, have a driver assigned, follow the journey live, and pay once the transport is complete. See the "How It Works" page for the full flow.

For instant transport your request is sent as a notification to the nearest online drivers, so a match happens quickly. For scheduled transport you pick a future date — you can plan up to 180 days ahead.

Yes. One-way is possible, and so is a round trip. For example, you can plan both the drop-off at a pet hotel and the return home in the same request.

Once a driver is assigned you can follow the journey live on the map in the app and message the driver in-app, so you always know where your pet is.

Payment is taken in the app after the transport is complete. No payment or booking happens on this website; the site is for information, applications and account access.

Drivers work only with enclosed vehicles suitable for carrying pets, and their applications are approved after a document check. Some drivers also accept carrying pets without a crate; you can state this preference when creating your request.

Sign up as a driver on this site, then add your vehicle details and upload your documents from the "My Account" page: driving licence, vehicle registration, insurance policy, vehicle inspection, criminal record certificate and a selfie. You also need an enclosed vehicle suitable for carrying pets and an IBAN for payouts. Your account becomes active once your documents are reviewed.

After signing up as a business, create your application from the "My Account" page by entering your business details and picking your location on the map, then upload your business licence and tax certificate. Once approved you can add your services with prices and set your working hours.

Your documents are reviewed by our admin team and the outcome is sent to you by email. If a document is missing or unreadable you will be told why, and you can replace it with a new one and submit again.